Frequently Asked Questions

There is no bathroom on board the boat. We highly recommend using the facilities before boarding.If you are on the Private Island Fort Tour there is a bathroom on the island.
No, this is a sightseeing/historical focused tour that happens to include one drink (Fort Tour) or two drinks (Lighthouse and Sunset cruise). If we catch a group trying to sneak more drinks we will end the tour immediately for those in the party.
Yes. The boat crew is there to help keep you safe and to tell you about the sights in the harbor. They work hard to make it a great experience. Treat them with respect and listen to them. The crew will split tips and for those wondering 20% is the common amount.
No, we have our own license that prohibits guests from bringing their own alcohol on the boat.
Yes, feel free to bring food on board. We just ask that you also take any trash away with you as well.
Yes for our Lighthouse and Sunset Tour you must be 21. If you want to book a private charter please contact us and we can work with you if you have people in the group under 21. For our Fort Tour it is great for all ages.
Dress appropriately for the weather. We will have a canopy which will protect you from direct sunlight and rain, however it can be significantly cooler out on the water so we recommend bringing a jacket. On the Fort Tour we highly encourage closed toed shoes.
Street parking has a maximum of 2 hours. Many lots are privately owned, and most of those are managed by a professional parking company. There are a couple of lots very close to the departure location, and an interactive map of parking options close by can be found here at Parkopedia.
20 Custom House Wharf – There is a small pay by the hour lot at our point of departure. This is first come first serve.
- Ocean Gateway city lot – 2 Commercial St, Portland. (Seasonal: April through October)
  $15.00 per 24 hour period. Pay at the kiosk or through the Passport App with a credit card and display the receipt face up inside on the vehicle’s front dashboard.
- Hub Furniture private lot – 291 Fore St, Portland (typically no more than $15/day)
- Simba Parking private lot – 216 Fore St, Portland (typically no more than $15/day)
- Fore Street Parking Garage – 427 Fore Street, Portland
- Fisherman’s Wharf private lot – 202 Commercial Street, Portland
- Custom House Parking Garage – 25 Pearl Street, Portland
Our tours run rain or shine as long as wind and sea conditions are deemed by the captain to be safe. The Elizabeth Grace is set up to keep guests sheltered in case of wet or windy weather. We watch the weather forecasts closely, and if we are concerned conditions will not be favorable or safe, we will contact you ahead of time. This is New England and weather changes quickly so sometimes this can happen right before the tour.

We may also have to cancel if we do not meet our minimum requirement to operate. Again we will be in touch with you to discuss options.
We operate rain, shine, as long as the waters are safe and we have met our minimum number of guests to operate the tour.

All ticket sales are **final.** Tours cannot be exchanged, rescheduled, or refunded.
But life happens! We offer ticket insurance for public tours which allows you to cancel or reschedule your tour with at least 24 hours’ notice, and we will reschedule or reimburse you for your full tour ticket price (minus ticketing fee and insurance fee).

**Private Tours:** Cancellation of a private tour for any reason 5 days or more (120 hours or more before tour start time) will result in the forfeiture of the full non-refundable deposit amount. Cancellations of private tours for any reason under 5 days will result in the agreed amount of the full tour charged to the booking party.